Legitimate
Emails going into Junk
- Pull out the
headers of the email first either from Outlook or OWA. Please find
attached documents to help with the same.
- Paste the headers
in the message analyzer section in https://testconnectivity.microsoft.com.
- Click on Analyze headers button.
- Scroll down in
the Other headers section and look for X-Forefront-Antispam-Report. In this you
will find one attribute which says à SFV.
Scenario 1: If the SFV is
SFV: BLK
This
would mean that the end user has blocked the sender of the email from his or
her Outlook/OWA. Once you remove the sender from End User Blocked Sender list
the issue would get fixed.
Scenario 2: If the SFV is
SFV: SKS
This
would mean that there is a transport rule create by one of the admins which is
causing the emails to go into Junk. Once you check and modify/remove any such
rules the issue would stand fixed.
Scenario 3: If the SFV is
SFV: SPM
The
email got marked as spam by the spam filtering service. Now the email could be
from a known trusted sender for the recipient and might be a legitimate email
but it matched one or the other criteria on the spam filter engine which marked
it as spam.
In
order to ensure that such emails do not go to Junk folder we can create a
transport rule to bypass spam filtering for certain good senders of the users.
- Go to office 365
portal using link outlook.office365.com/ecp
- Go to Mail
Flow
à rules à Click on +
symbol drop down à create a new rule.
- Give it a name of
your choice and select more options given at the end
of the window in blue.
- From Apply
this rule if section à Select The Sender à is
this person à In the pop up window please type in ID of the external
sender in the box at the end and then click on check names. Please do this
for other external senders as well.
- From Do
the following à Modify the message properties à set
the spam confidence level à From drop down bypass
spam filtering
- Click on save to
save the save rule. Once saved double click and edit the rule again and go
to Priority option and set it to 0 and also tick mark the option Stop
Processing more rules. Save the rule.
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